A healthcare facility has increased its focus on customer satisfaction and is interested in seeing how much of a difference there is (if any) between the goals of the facility and the actual response from customers that primarily include patients and their families. How might the healthcare quality management professional assist in this process?

A Certified Professional in Healthcare Quality Certification (CPHQ) reflects a medical professional's expertise in health care skills, knowledge and experience. The Health Quality Certification Commission (HQCC) updates the CPHQ exam regularly to mirror current health care standards. The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics are covered on this exam are: Quality Leadership and Integration (19 scored... Show more

A Certified Professional in Healthcare Quality Certification (CPHQ) reflects a medical professional's expertise in health care skills, knowledge and experience. The Health Quality Certification Commission (HQCC) updates the CPHQ exam regularly to mirror current health care standards.
The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam.

The topics are covered on this exam are:
Quality Leadership and Integration (19 scored questions)
Performance and Process Improvement (27 scored questions)
Population Health and Care Transitions (11 scored questions)
Health Data Analytics (26 scored questions)
Patient Safety (18 scored questions)
Quality Review and accountability (16 scored questions)
Regulatory and Accreditation (8 scored questions)

Show less