A hospital needs to decide whether or not to incorporate a new feature into its current services, and as a result has commissioned qualitative research that will provide detailed feedback. Specifically, the hospital would like to collect opinions from patients and other hospital customers with a wide range of experience and backgrounds. Which of the following types of assessments is most likely to be of use to the hospital?

A Certified Professional in Healthcare Quality Certification (CPHQ) reflects a medical professional's expertise in health care skills, knowledge and experience. The Health Quality Certification Commission (HQCC) updates the CPHQ exam regularly to mirror current health care standards. The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics are covered on this exam are: Quality Leadership and Integration (19 scored... Show more

A Certified Professional in Healthcare Quality Certification (CPHQ) reflects a medical professional's expertise in health care skills, knowledge and experience. The Health Quality Certification Commission (HQCC) updates the CPHQ exam regularly to mirror current health care standards.
The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam.

The topics are covered on this exam are:
Quality Leadership and Integration (19 scored questions)
Performance and Process Improvement (27 scored questions)
Population Health and Care Transitions (11 scored questions)
Health Data Analytics (26 scored questions)
Patient Safety (18 scored questions)
Quality Review and accountability (16 scored questions)
Regulatory and Accreditation (8 scored questions)

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