1. Which Two Items Could Be Used To Help Establish A Plan Of Action When Resolving A Computer Problem?

2. Which Component Can Be Easily Damaged By The Direct Spray Of Compressed Air When Cleaning The Inside The Computer Case?

3. A User Reports That Images On A Computer Display Are Distorted. The Technician Sends An Intern To Look At The Problem. What Could The Technician Tell The Intern To Check First That Does Not Involve Hardware Replacement Or Disassembly?

4. What Would Happen If A Pc That Contains A Power Supply That Does Not Automatically Adjust For Input Voltage Is Set To 230 Volts And Attaches To An Outlet In The United States?

5. What Is The Preferred Method To Remove A Disc From An Optical Drive That Fails To Eject The Disc?

6. A User Has Connected An External Monitor To A Laptop Vga Port. What Is The Next Step The User Should Take?

7. A Customer Reports That Recently Several Files Cannot Be Accessed. The Service Technician Decides To Check The Hard Disk Status And The File System Structure. The Technician Asks The Customer If A Backup Has Been Performed On The Disk And The Customer Replies That The Backup Was Done A Week Ago To A Different Logical Partition On The Disk. What Should The Technician Do Before Performing Diagnostic Procedures On The Disk?

8. Which Step Of The Six-step Troubleshooting Process Is Where A Technician Would Ask The Computer User To Print A Document On A Newly Installed Printer?

9. During The Troubleshooting Of A Pc That Will Not Boot - It Is Suspected That The Problem Is With The Ram Modules. The Ram Modules Are Removed And Put Into Another Pc - Which Successfully Powers On. The Ram Modules Are Then Put Back Into The Original Pc And It Now Successfully Powers On As Well. What Was The Most Likely Cause Of The Problem?

10. An Employee Reports That Each Time A Workstation Is Started It Locks Up After About 5 Minutes Of Use. What Is The Most Likely Cause Of The Problem?

11. Which Two Types Of Data Should Be Backed Up Before Troubleshooting A Computer For A Customer?

12. A Scientific Expedition Team Is Using Laptops For Their Work. The Temperatures Where The Scientists Are Working Range From -13 Degrees Fahrenheit (-25 Degree Celsius) To 80 Degrees Fahrenheit (27 Degrees Celsius). The Humidity Level Is Around 40 Percent. Noise Levels Are Low - But The Terrain Is Rough And Winds Can Reach 45 Miles Per Hour (72 Kilometers Per Hour). When Needed - The Scientists Stop Walking And Enter The Data Using The Laptop. Which Condition Is Most Likely To Adversely Affect A Laptop That Is Used In This Environment?

13. What Is The Next Step After A Possible Solution Is Implemented During A Troubleshooting Process?

14. During The Process Of Testing A Theory Of Several Probable Causes To A Problem - Which Should Be Tested First?

15. A Vegetable Canning Plant Uses Laptops For Monitoring Of Assembly Lines. The Production Environment Has An Ambient Temperature Around 75 Degrees Fahrenheit (24 Degrees Celsius). The Humidity Level Is Around 30 Percent. Noise Levels Are High Due To The Canning Machinery. The Laptops Are In A Wooden Box That Tightly Surrounds The Laptop On Three Sides. Which Factor Is Most Likely To Adversely Affect A Laptop That Is Used In This Environment?

16. N The Production Floor - A Furniture Plant Has Laptops For Process Monitoring And Reporting. The Production Floor Environment Is Around 80 Degrees Fahrenheit (27 Degrees Celsius). The Humidity Level Is Fairly High Around 70 Percent. Fans Are Mounted In The Ceiling For Air Circulation. Wood Dust Is Prevalent. Which Condition Is Most Likely To Adversely Affect A Laptop That Is Used In This Environment?

17. What Is Part Of Creating A Preventive Maintenance Plan?

18. A User Has Opened A Ticket That Indicates That The Computer Clock Keeps Losing The Correct Time. What Is The Most Likely Cause Of The Problem?

19. What Task Should Be Completed Before Escalating A Problem To A Higher-level Technician?

20. After A Technician Tests A Theory Of Probable Causes - What Two Actions Should The Technician Take If The Testing Did Not Identify An Exact Cause?

21. An Employee Reports That The Antivirus Software Cannot Obtain Updates. The Support Technician Notices That The License For The Software Has Expired. The Technician Adds A New License To The Software And Completes The Update Service. What Should The Technician Do Next?

22. A Technician Is Called To An Office Where The Computer Is Randomly Rebooting. Which Of The Given Components Would Most Likely Cause This Issue?

23. Which Negative Environmental Factor Does Cleaning The Inside Of A Computer Reduce?

24. After A New Pcie Video Card Is Added - The Computer Seems To Boot Successfully But It Will Not Display Any Video. The Computer Was Working Properly Before The New Video Card Was Installed. What Is The Most Likely Cause Of The Problem?

25. Which Task Should Be Part Of A Hardware Maintenance Routine?