1. The PC Support Person Has Heard Of An Instance Where Departmental Secretaries Go To Lunch And Leave Their Computers Unlocked And Remain Logged Into Their Account. Which Windows Feature Would The Technician Use To Help In This Situation?

2. A User Calls The Help Desk Reporting That A Laptop With Linux Freezes On Startup And Displays Kernel Panic. What Could Cause This Problem?

3. Internet Access Vpn Client

4. Which Two Procedures Can Help Protect Against Esd When Working On A Computer System?

5. Which Solid-state Storage Technology Allows A Computer Bios To Be Upgraded By Flashing?

6. What Are Three Features Of Gps On Mobile Devices?

7. After Logging Into A Computer - A User Can View Files But Is Unable To Download The Files. What Action Can The Administrator Take To Allow The User To Download The Files While Preventing Deletion Of The Files?

8. Where Can A Technician Enable Acpi Mode On A Laptop?

9. What Two Motherboard Components Control The System Boot Operations?

10. Which Network Protocol Is Used To Automatically Assign An Ip Address To A Computer On A Network?

11. What Are The Four Layers In The Tcp/Ip Reference Model?

12. A Specific Computer Has An Issue That Could Not Be Resolved By The Help Desk Technician. The On-site Technician Finds That Windows Updates Have Been Disabled. The Technician Re-enables The Update Service - Configures The Computer For Automatic Updates - Downloads And Installs All Missing Updates - Ensures The Computer Boots Successfully - And Verifies With The Customer That The Issue Has Been Resolved. Which Step - If Any - Is Next?

13. A Network Connection To Remote Servers To Perform Data Processing.

14. What Are Three Common Solutions For A Pc That Displays An Ip Address Starting With 169.254.X.X?

15. Vpn

16. What Determines The Level Of Support That A Call Center Technician Will Provide To An Individual Customer?

17. A User Installs A New Sound Card Driver In A Computer That Is Working Properly. After The Installation Of The Drivers For The New Sound Card - The Computer Fails To Boot. Which Quick Fix Can The User Implement To Return To The Previous Working State?

18. Use The Ipconfig /Release And Ipconfig /Renew Commands To Request A New Ipv4 Address.

19. Which Cleaning Material Should Be Used To Clean Component Contacts

20. When A New Motherboard Is Being Installed - Between Which Two Components Must Thermal Compound Be Applied?

21. In Windows 7 - Which Path Will Give Access To Parental Control?

22. What Are Three Important Considerations When Installing A Cpu On A Motherboard That Has Just Been Upgraded?

23. A Technician Is Asked To Set Up One Hard Drive That Will Support Two Operating Systems And Will Store Data Files In Three Separate Drive Locations. Which Partition Settings Will Support These Requirements?

24. A User Has Installed A New Printer. Which Two Pieces Of Information About The Printer Operation Are Provided By Printing A Test Page From The Computer?

25. Which Two Aspects Of A Computer Can Be Protected By Setting The Bios Password?