ITIL: Continual Improvement

- The practice of identifying and improving services, service components, or any other element involved in the efficient and effective management of products and services to align theorganization’s practices and services with changing business needs.
- Several key activities that make special contributes to the continual improvement.
- The continual improvement model, which can be applied to any type of improvement, from high level organizational changes to individual services and configuration items.

The steps involved in the continual improvement model are:
- What is the vision?
- Where are we now?
- Where do we want to be?
- How do we get there?
- Take action
- Did we get there?
- How do we keep the momentum going?

An organization may significantly benefit from applying the ITIL guiding principles by following the continual improvement model.