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Helpdesk Technician Guide
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Helpdesk Technician Guide
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25 Questions

1. Which database do last names with N-Z get stored on in exchange?

2. Which OS does our WCS wireless control server use?

3. Where do you uninstall a device driver?

4. What IP address range for the ESXs?

5. How many divisions are a part of the combat systems? Which divisions are I side?

6. What servers host NTCSS?

7. Name 3 applications that run off of NIAPS

8. An officer asks you to put him into the supply officers, supply khaki, and all CVN68 khaki groups. Due to most groups being in a hierarchy to other groups, what group do you add him to?

9. What vlan does Ise use?

10. Where is the TMG located?

11. Which version of Java does personnel rely on in order to make their web hosted applications work correctly?

12. tracert

13. What is the FQDN of our domain?

14. A user is unable to send encrypted emails. How do you fix that issue?

15. How do you contact the NOC through SIPR?

16. Which server manages and hosts group policy objects? Which server does it replicate with?

17. Which order do you start up the DS3512 and EXP3512 while turning on the server racks?

18. What are the unlcass DNS server's IP addresses?

19. Where do you go to uninstall software?

20. Which server performs back ups?

21. How do you enter global configuration mode on a cisco router?

22. Where do you go to set up a printer on the network?

23. What applications are on NTCSS?

24. How do you enter privileged EXEC mode on a Cisco router?

25. How do you map a PST file?

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