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ICTSM Practice Test: Computer System Maintenance & Smart Device
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ICTSM Practice Test: Computer System Maintenance & Smart Device
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25 Questions

1. A technician is attempting to diagnose and rectify a common boot problem on a Windows 10 installation. Which Windows 10 advanced recovery option should the technician use?
2. What term is used to describe a logical drive that can be formatted to store data?
3. An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem?
4. Computer user logs a problem stating that the computer is emitting a loud clicking noise. Which device should the technician check first?
5. Which key, when pressed during the boot process, will allow the user to choose to start Windows in safe mode?
6. Which component can be easily damaged by the direct spray of compressed air when cleaning the inside of the computer case?
7. What would happen if a PC that contains a power supply that does not automatically adjust for input voltage is set to 230 volts and attaches to an outlet in the United States?
8. What is the purpose of a recovery partition?
9. What's the best way to protect your hard drive data?
10. A technician is trying to fix a Windows 7 computer that displays an “Invalid Boot Disk” error after POST. What is a possible cause of the error?
11. A technician is called to an office where the computer is randomly rebooting. Which of the given components would most likely cause this issue?
12. A wrist grounding strap contains which of the following ?
13. What is the first thing you could do to check for damage to a printer after receiving it?
14. Suppose that you have a the maintenance package identifies several possible field replaceable units (FRUs) that will resolve the problem. What should you do after turning the power off?
15. What beep codes could indicate a system board or power supply failure?
16. Which cleaning material should be used to clean component contacts?
17. What component is most suspect if a burning electronics smell is evident?
18. ESD would cause the most damage to which component?
19. What is a good source for safely downloading Android apps?
20. What motherboard chip controls high speed CPU communication to RAM and the video card?
21. Most PCs give a single beep on boot up to indicate they are ok hardware wise. You boot your PC and don't get a beep. What should you check first?
22. What is the preferred method to remove a disc from an optical drive that fails to eject the disc?
23. Which type of system board is the MOST likely candidate for processor upgrading if you want maximum performance and future compatibility?
24. Which question is an open ended question that could be used when helping a customer troubleshoots a Windows problem?
25. What is a recommended procedure to follow when cleaning computer components?

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