Rajan believes that all those from Xavier's are arrogant and complacent. This is reflected in his performance appraisal of Preethi, who is from Xaviers. This is an example of

Performance management is the process businesses use to ensure productive employee activities and results. The business tries to incentivize actions that are in line with the organization's objectives.
 

Effective performance management systems typically include the following three broad components: goal setting, performance review and a performance improvement plan.