A restaurant institutes a new happy-hour as a marketing campaign. A year later, the owner wants to know if sales have improved as a result of the campaign. Comparing sales from the previous year to the current year is an example of using which type of strategic planning metric?

The PHR certificaiton exam civers five major topics: Business Management, Talent Planning and Acquisition, Learning and Development, Total Rewards and Employee and Labor Relations. The exams have 175 multiple choice questions, of which 25 are unscored. You get three hours to complete the exam.