Classifying leads based on how likely they are to become customers. From best to worst, I rate leads as diamond, gold, silver, and copper. A diamond is a highly desirable potential customer, which we would do almost anything to have. A copper is so suboptimal that we fulfill their inquiry, but do no further follow up.

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1. Classifying leads based on how likely they are to become customers. From best to worst, I rate leads as diamond, gold, silver, and copper. A diamond is a highly desirable potential customer, which we would do almost anything to have. A copper is so suboptimal that we fulfill their inquiry, but do no further follow up.