The sales manager at Hoffman Car Dealership is concerned because of the dealership’s low sales numbers over the last quarter. The sales manager blames the problem on the laziness of his sales team instead of on price incentives offered by competitors. Which of the following best explains the sales manager’s beliefs?

Most Organizational Behavior DSST tests are based on these topics:

Learning Processes
Attitude Formation
Types of Reinforcement
Motivation
Power and Influence
Types of Groups
Delphi Method
Job Enrichment
Span of Control
Non-verbal cues
Job Design
Stereotypes
Organization Development
Classical Conditioning