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Business And Professional Speaking
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Business And Professional Speaking
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25 Questions

1. Major models of communication

2. Culture found in the west.

3. Overcome them and keep them in check.

4. Non-verbal signals

5. 18 inches- 4 feet: close friends/colleagues.

6. Movements/gestures that vary between cultures more than eye contact.

7. Clarify meanings and sustaining conversation.

8. Develop your own opinion about the message (process)

9. Most common conflict resolution for blind style communicators.

10. Most common conflict resolution for open style communicators.

11. The act of receiving information through the ears.

12. Depends on the sender; words matter.

13. Self-control and focus on the message.

14. Your communication style is based on these two things.

15. Rules and reasons for communication - known and easily stated.

16. Intentional movements/gestures with a specific meaning.

17. Touching- 18 inches: private use.

18. Difference between petroglyphs and pictograms.

19. Universal - cross cultural non-verbal communication.

20. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.

21. Written or spoken word

22. Intentional or unintentional movements/gestures that control the flow of conversation.

23. Types of conflict.

24. Intentional movements/gestures that add to or clarify verbal meaning.

25. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.

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