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Customer Service Problem Solving Skills
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Avg score: 8% • Most missed: “Something you pay someone to do for you. such as; Clean - Repairs”
Customer Service Problem Solving Skills
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13 Questions

1. Basic expectations of customers

2. Looking at price and details of product. we want to turn them into customers.

3. Person who Buys the Products - and Primary Services.

4. 5 Examples of SS: good hygiene - clean - organised - kept together - knowledge

5. Understanding the feelings of customer - and having humility and compassion. you have mpathy for the customer - when there is nothing left to do.

6. Something you pay someone to do for you. such as; Clean - Repairs

7. Going over - making sure customer is fully satisfied.

8. Assurance - of self worth. Feeling good

9. 5 Examples of PS: Counseling - Repair - Check up at the doctor - Cut hair -Nannying

10. What the customers think they have to have. Such as what they come into the retail store.

11. The user of the products - and Primary services

12. Why does the customer care about our service - and What can we do to make them better? why to find the next higher need until we get to Self esteem.

13. this is the item - the customer is persuing to consume.some thing tangible (Take home in a bag)

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