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Phone Etiquette
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Avg score: 62% • Most missed: “Be sure to ____________ into the phone”
Phone Etiquette
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6 Questions

1. Speak _______ and distinctly

2. Answer the phone...

3. Never allow an _____________ upset you; remain calm and composed.

4. Always be...

5. Be sure to give the caller your...

6. Be sure to ____________ into the phone

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