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Soft Skills: Communication Skills Quiz
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What are communication skills?
Communication skills refer to how we receive and share relevant information. The basis of good communication skills is to be a good listener - listening with attention and understanding. And treating people with respect, empathy, and friendliness.

Soft Skills: Communication Skills Quiz
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20 Questions

1. Active listening is effective in all of the following situations except:
2. I use sarcasm or jokes to respond when my speaking partner talks.
3. When giving feedback, it's best to:
4. I avoid staying on any one subject with my speaking partner.
5. Read the negative statement below, then select the best positive restatement. This approach will never work. That other department isn't set up to do this kind of work!""
6. Which of the following is an example of listening for meaning ?
7. I make assumptions about my speaking partners feelings or thoughts.
8. An observer should always give his/her advice when asked to give feedback.
9. During a meeting, a new piece of information is provided to the team which has major impact on the team's goals. The team begins to break down. As the facilitator, what are your next steps ?
10. I use sarcasm or jokes to respond when my speaking partner talks.
11. Read the comment below, and then select the best restatement of the comment. This project will require six months to complete. You know how busy we are this time of year.""
12. I respond to my speaking partner's suggestions or opinions with, yes but
13. I interrupt my speaking partner's conversation.
14. What is Paraphrasing ?
15. What is Paraphrasing ?
16. I bring up past issues during current disagreements.
17. I see only my point of view.
18. I bring up past issues during current disagreements.
19. During a meeting, a new piece of information is provided to the team which has major impact on the team's goals. The team begins to break down. As the facilitator, what are your next steps ?
20. Effective feedback should:

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