1. Suppose an interviewer does not have a predetermined format of questions or order of questions. What type of interview is being used in this elicitation technique?

2. A retail business wants to be able to do market analysis to see what are the top major American cities (by $ spend)for spend on its automotive products and services. When customers come to its retail stores for automotive parts and services, the clerks manually enter details about the customers’ purchases into a database. The company knows that it needs to collect customer postal codes in order to be able to report on purchases by location. The different postal codes can then be grouped to identify purchases by major American city. The system allows the clerks in the stores to type in the postal codes manually – in some cases they enter “n/a” if the customer is from the US. Bill, a BA working on a report for the market analysis initiative identifies a capability gap the currently prevents the company from being able to report on purchases by city. What is this gap?

3. Beatrix the BA has documented the following two requirements in his requirements traceability matrix: 1)The finance user must be able to enter a dollar amount that exceeds the standard tax amount on a purchase order line item and 2)A validation rule must be enforced on a purchase order to ensure that standard tax amounts are not exceeded. These two requirements do not meet which of the following quality characteristics:

4. Which of the following assumptions are made in an agile environment?

5. Boris, the BA is working in a highly-regulated government department. He is working on a project that involves the replacement of 15 legacy reporting systems with a single system. There are many stakeholder groups that he needs to consult with in order to make sure their requirements are elicited and documented. Patricia, the project sponsor, has stated that the new single system, the existing users and new users of the new system, and the processes by which the different user groups will use the system must be well defined before the solution is even built. What type of business analysis approach should Boris employ?

6. Billy the BA is working on an engagement in the healthcare sector. He is using a BA technique that bringing together a representative group of stakeholders to collaborate on achieving a common goal. The goal is to reduce patient wait times in the emergency room. He has brought together representatives from Finance, HR, emergency doctors and emergency room nurses to talk about the current problems, patient intake processes and how to reduce patient wait times. He has a scribe to help him record the elicitation results. The scribe is also playing time-keeper. What technique is described here?

7. What are the six core concepts that make up the Business Analysis Core Concept Model?

8. Becky the BA is working on a very challenging project for a government department. There has been a directive from the executive level to overhaul a social benefits program that the department offers to the public. Larry, a long-time employee is resistant to the change and has decided not to show up at Becky’s meetings. Curly, a recently university grad is a new employee and he has lots of idea on how the program can be re-engineered. But his ideas may have negative impacts on other programs that the department delivers. Moe is a middle-level manager in the policy area of the department and he is very risk-adverse to change. Becky tries her best to communicate the common goals that the program overhaul are meant to achieve. She tries to get creative to get Larry, Curly and Moe to provide their input on the requirements. Having observed that each stakeholder has his unique characteristics and his own view of the project, Becky also makes note of which communication techniques worked or didn’t work with each of them. She is putting in a lot of effort to get all three stakeholders to work toward the common goals to be achieved by overhauling the program. Which BA task is Becky performing?

9. Which of the following roles is involved in a workshop?

10. If a BA decides on a business analysis approach where solution iterations are defined to arrive at a best solution, what type of business analysis approach is this?

11. Which of the following is not an example of maintaining requirements for re-use?

12. What is the output of the Identify Business Analysis Performance Improvements task?

13. Which of the following is a limitation of the Business Cases technique?

14. Which of the following statements is true of Transition requirements?

15. “As a customer service agent at a retail store, Bobby needs to be able to refund customers for items that they are returning. Refunds need to be issued in the same method in which the item was paid. For example, if the customer paid for the item by credit card, Bobby needs to be able to issue a credit against the same credit card.” This is an example of which technique?

16. What are the inputs to the Plan Business Analysis Governance task?

17. Which of the following approaches can be used in the Observation technique?

18. “Full and prompt disclosure of potential conflicts of interest” is an effectiveness measure of which behavioural characteristic?

19. When applying the Interviews technique, successful interviewing depends on all of the following, EXCEPT:

20. Why would Financial Analysis be used as a technique in the Assess Risk task?

21. What are the inputs of the Recommend Actions to Increase Solution Value task?

22. When ordering a pizza online, the customer can specify the quantity of each size of pizza being ordered, the toppings on each pizza the type of crust, the method of payment and delivery address and time. The online order can be placed from any computer or mobile device with internet access. This is in contrast to the traditional phone ordering method where the customer may be put on hold for long periods of time, waiting for a representative to take their order and pose a risk that the order will be taken incorrectly. If you were to evaluate the solution performance of the online solution, you might identify which of the following as qualitative measures of the solution?

23. Solution Scope is used as a guideline when Validating Requirements in order to achieve which of the following:

24. Which of the following is not an effectiveness measure of Leadership and Influencing?

25. Which of the following is not an example of requirements quality when performing the Verify Requirements task?