Mary is the business analyst for her organization and she is completing passive observation to identify improvement opportunities in the workflow. She notices that some of the employees perform certain customer-facing activities in a different format than the other workers. Is this a problem that can be addressed as part of an improvement opportunity?

The Certified Business Analysis Professional (CBAP) designation is a professional certification offered by the International Institute of Business Analysis (IIBA) and is ideal for people with work experience. To qualify for the Certified Business Analysis Professional exam, you’ll need to complete some key requirements: - Complete at least 7,500 hours of BA work experience within the last 10 years. Of those 7,500 hours, at least 3,600 hours of them must fall within four of the six Business Analyst Body of Knowledge (BABOK) areas. - You must complete at least 900 hours for each of the four... Show more

The Certified Business Analysis Professional (CBAP) designation is a professional certification offered by the International Institute of Business Analysis (IIBA) and is ideal for people with work experience.

To qualify for the Certified Business Analysis Professional exam, you’ll need to complete some key requirements:

- Complete at least 7,500 hours of BA work experience within the last 10 years. Of those 7,500 hours, at least 3,600 hours of them must fall within four of the six Business Analyst Body of Knowledge (BABOK) areas.

- You must complete at least 900 hours for each of the four areas their work falls within. Over the last four years, you must have completed at least 35 hours of professional development.

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