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Study Guide: Writing Routine Messages
Source: https://www.fatskills.com/business-english/chapter/writing-routine-messages

Writing Routine Messages

By Fatskills Exam Guides Team — the exam nerds behind 28,500+ quizzes and 2.1M practice questions across 500+ global exams.

⏱️ ~1 min read

Stategies
1) Direct 
2) Indirect

Direct Strategy (Good News)
Opening: Main point,
Body: Supporting details, promote the writer
Closing: Positive message

Indirect Strategy (Bad News)
Opening: Buffer
Body: Explanation and negative News
Close Goodwill, positive

Handling Negatives
-Place negative information at points of low emphasis
-Avoid no or not when possible
-Avoid negative words


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