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You are called to an employee workstation, where it is reported that the network connectivity has failed. At some point in the process, you decide to replace the workstation Ethernet cable with one in your bag that you know to be good. Which step does this demonstrate in the best practice methodology to resolve problems?

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You are called to an employee workstation, where it is reported that the network connectivity has failed. At some point in the process, you decide to replace the workstation Ethernet cable with one in your bag that you know to be good. Which step does this demonstrate in the best practice methodology to resolve problems?






 
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