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Fatima was helping Mark, a new employee who was having trouble accessing the network folders he needed for his new assignments. When she asked him to describe the problems, she took notes, did not interrupt, and restated his problem in her own words to make sure she understood. Which customer service skill was Fatima demonstrating?

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Fatima was helping Mark, a new employee who was having trouble accessing the network folders he needed for his new assignments. When she asked him to describe the problems, she took notes, did not interrupt, and restated his problem in her own words to make sure she understood. Which customer service skill was Fatima demonstrating?






 
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