Martin, a tech support worker on a macOS help desk, took a support call from Sarah and soon determined that Sarah's laptop needed to have a few settings changed. He had Sarah allow him secure access to her desktop, and he was able to control her mouse and make the necessary changes. Which protocol were Martin and Sarah's computers likely using during that help session?

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Martin, a tech support worker on a macOS help desk, took a support call from Sarah and soon determined that Sarah's laptop needed to have a few settings changed. He had Sarah allow him secure access to her desktop, and he was able to control her mouse and make the necessary changes. Which protocol were Martin and Sarah's computers likely using during that help session?






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