A customer reports being unable to access email. A technician states that there are technical problems and that email is temporarily unavailable. When the customer suggests that the technician should send an email to staff advising them about the problem, the technician should:

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A customer reports being unable to access email. A technician states that there are technical problems and that email is temporarily unavailable. When the customer suggests that the technician should send an email to staff advising them about the problem, the technician should: