A user reports having no network connection and icons that are too large. A technician checks the previous log which advised the user to do a clean re-installation of Windows XP. When checking Device Manager, a yellow exclamation mark that says 'PCI bus' is observed. The technician should advise the user to FIRST install the:

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A user reports having no network connection and icons that are too large. A technician checks the previous log which advised the user to do a clean re-installation of Windows XP. When checking Device Manager, a yellow exclamation mark that says 'PCI bus' is observed. The technician should advise the user to FIRST install the: