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An angry customer reports being unable to send or receive email after several telephone calls to technical support. The customer demands that the problem be fixed immediately because the customers boss is waiting for a critical email. Which of the following actions should a technician take FIRST?

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An angry customer reports being unable to send or receive email after several telephone calls to technical support. The customer demands that the problem be fixed immediately because the customers boss is waiting for a critical email. Which of the following actions should a technician take FIRST?






 
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