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In an enterprise environment, a technician receives a telephone call from a user who is having difficulty with a company laptop. The technician does not know how to resolve the problem. Which of the following should the technician do?

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In an enterprise environment, a technician receives a telephone call from a user who is having difficulty with a company laptop. The technician does not know how to resolve the problem. Which of the following should the technician do?






 
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