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You are working as a Problem manager (according to ITIL) at Fatskills .com. You are teaching a couple of new technician trainees about troubleshooting. Which of the following would you tell them is the FIRST step in the problem-solving process?

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You are working as a Problem manager (according to ITIL) at Fatskills .com. You are teaching a couple of new technician trainees about troubleshooting. Which of the following would you tell them is the FIRST step in the problem-solving process?






 
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