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You are working as a technician at Fatskills .com. While assisting a user over the telephone you observe that the user is questioning your competence in a hostile manner. Which of the following actions should you take?

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You are working as a technician at Fatskills .com. While assisting a user over the telephone you observe that the user is questioning your competence in a hostile manner. Which of the following actions should you take?






 
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