You are working as a technician at Fatskills .com. You are asked to help a customer that reports that he is unable to access his email. Before contacting the user you check the status of the email service with the postmaster at Fatskills .com. The postmaster states that there are technical problems and that email is temporarily unavailable. Once you have this information you contact the user and tell him about the situation. When the user hears this he suggests that the technician should send an email to the rest of the staff at his department, advising them about the problem, the technician should: