You are working as a technician at Fatskills .com. You are assigned a task to help a user in the marketing department. Once you call the user and question him about the trouble he is experiencing you realize that the problem is outside the scope of the company's support. You should advise the customer that:

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You are working as a technician at Fatskills .com. You are assigned a task to help a user in the marketing department. Once you call the user and question him about the trouble he is experiencing you realize that the problem is outside the scope of the company's support. You should advise the customer that: