The Cisco Networking Academy® IT Essentials curriculum covers the technical skills for entry-level IT professionals. The curriculum covers the basics of computers, mobile device hardware, software, advanced security and networking concepts as well as the responsibilities of an IT professional.
The IT Essentials curriculum covers all the skill and competency required by the new A+ exams (220-801 and 220-802):
- Define IT and describe a computer's components
- Protect self, equipment, and the environment
- Assemble a desktop computer step-by-step, and install and navigate an operating system
- Explain and perform preventive maintenance and basic troubleshooting
- Upgrade or replace components of laptops and peripherals
- Connect computers to networks
- Implement basic security
- Communicate well and behave professionally
- Assess customer needs, analyze possible configurations, and recommend solutions
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