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IT For Managers 101 Practice Test: Business Intelligence and Decision Support
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IT For Managers 101 Practice Test: Business Intelligence and Decision Support
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25 Questions

1. Why does UPS use data analysis and visualization as part of its tactical and strategic planning process?
2. What types or sizes of organization can afford today’s BI packages?
3. When you need to justify an IT investment, a(n) __________ is required to document your initiative and to move it through the approval and funding process.
4. What levels of management can today’s BI vendors’ products and software-as-a-service (SaaS) packages support?
5. Basic components of a DSS include each of the following except:
6. As a manager, what type of problems would indicate that you could benefit from a BI solution?
7. Text from documents, electronic communications, and e-commerce activities needs to be codified, which is typically done with __________.
8. Today, BI ranks near the top of many companies' IT purchase plans. What is the underlying reason for this interest in BI?
9. Planning new services to be offered, hiring an executive, predicting markets, or choosing a set of research and development projects for next year are examples of __________ decisions.
10. In a tight economy with high interest and unemployment rates, any business project requiring a large financial investment needs to __________.
11. Regarding mobile intelligence, __________ are locations such as the commuter train, aisle in a store, line in a factory, or retail floor where business people can make decisions without delay.
12. A key benefit of DSSs is that they make it easy for manager to perform __________, which is the study of the impact that changes in one or more parts of a model have on the outcome.
13. Data mining and __________ tools are used to find relationships that are not obvious, or to predict what is going to happen.
14. The strategic objective of __________ is to optimize the overall performance of an enterprise.
15. DIRECTV’s business model is based on great customer service, attracting new customers, and preventing __________, in which customers switch to a competitor’s service.
16. The latest BI tools provide __________, which are reducing managers’ dependence on analysts and tech staff.
17. Managers’ roles can be put into three categories based on Mintzberg. Which is not one of those categories?
18. WildTrack is using a BI data analysis solution from SAS to track and monitor their constantly changing __________, which are endangered African rhinos.
19. A properly designed __________ is an interactive application to help decision makers compile data and then analyze the data using business models.
20. The value of __________ to managers is that these apps pull data from a data warehouse or other data store and then graphically depict the data in meaningful displays.
21. Managers rely on business intelligence, data mining, and the decision support systems in order to minimize __________.
22. At Jamba Juice, poor quality data was damaging profits so traditional BI was deployed at the __________ level; and operational BI was deployed at the __________ level.
23. __________ is the ability to get to data details at several levels, which can be done by a series of menus or by query.
24. From an IT perspective, which of the following best describes BI and BI apps?
25. Managers rely on decision models because they __________ the situation or problem.

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