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IT For Managers 101 Practice Test: E-Business and E-Commerce
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IT For Managers 101 Practice Test: E-Business and E-Commerce
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25 Questions

1. __________ refers to word-of-mouth marketing in which customers promote a product or service by telling others about it.
2. The legal and ethical issues related to e-commerce include all of the following except:
3. ChemConnect.com and iSteelAsia.com are examples of vertical exchanges in which the prices of products __________.
4. Which of the following is not one of Amazon.com’s success factors?
5. Over 85 percent of e-commerce dollar volume is __________ commerce.
6. In the e-commerce business model __________, a vendor asks its partners to place logos or banner ads on their sites. If customers click the logo, go to vendor’s site, and buy; then the vendor pays a commission to partners.
7. E-sourcing refers to the many __________ methods.
8. Ethical standards and laws frequently __________ technological innovation.
9. Security requirements for conducting e-commerce are each of the following except:
10. Car insurance companies, manufacturers, and airlines are able to sell their products and services directly to customers via B2C sites and eliminate agents and retailers. This phenomenon is referred to as __________.
11. Privacy Guardian, MyPrivacy, and Tracks Eraser Pro are examples of software that can protect users’ online privacy by erasing _____.
12. __________ systems using reverse auctions are often mandatory to ensure the best price and quality for government procurement of goods and services.
13. A benefit of hosting an e-commerce Web site on a third-party’s server is __________, which is being able to add-on additional capacity incrementally, quickly, and as needed.
14. Characteristics of ING Direct’s competitive strategy include all of the following except:
15. __________ are the principal resources used to track visitors’ Web activities and from which e-businesses draw information about how visitors use a site.
16. When managers are planning and managing their online business, they should do all of the following except _____.
17. Credit card data is secured through __________ by using the SSL protocol in the browser of the buyer’s computer.
18. Which of the following is not a characteristic of order fulfillment in B2C e-commerce?
19. When a user clicks on a malvertisement on a Web site, the ad will __________.
20. American Express developed tools that improved compliance with procurement rules on indirect purchases, or MRO supplies. One of the major performance improvements was the __________.
21. Electronic benefits transfer (EBT), in which governments distribute benefit payments, such as Social Security payments, directly to recipients’ bank accounts or their smart cards is an example of __________.
22. One of the major e-commerce services is __________, which consists of technology consultants, system developers, integrators, hosting, security, wireless, and networks.
23. __________ is a revenue model by which an organization refers consumers to the selling company’s Web site.
24. Online channels and connectivity support __________, which minimizes the limitations of having to be physically present in a single location to collaborate or train.
25. The purchase of indirect materials on an as-needed basis is referred to as __________ sourcing.

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