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IT For Managers 101 Practice Test: IT Strategic Planning
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IT For Managers 101 Practice Test: IT Strategic Planning
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25 Questions

1. __________ includes many functions that are considered non-core to the primary business strategy, such as financial and administration processes, human resource functions, call center and customer service activities, and accounting.
2. An organization’s __________ define(s) why it exists.
3. __________ is used in planning situations that involve much uncertainty, like that of IT in general and e-commerce in particular.
4. Resource allocation is a contentious process in most organizations because opportunities and requests for spending far exceed the available funds. This can lead to __________ among organizational units, which makes it __________ to objectively identify the best investments.
5. Characteristics of resources that can help firms create a competitive advantage are all of the following except:
6. Which is not one of the characteristics of critical success factors (CSFs)?
7. Which of the following statements about outsourcing is false?
8. An organization’s __________ are action-oriented statements (e.g., achieve a ROI of at least 10 percent in 2014) that define the continuous improvement activities that must be done to be successful.
9. Typically, ITs that provide competitive advantages, or that contain proprietary or confidential data are developed and maintained by __________.
10. The alignment of IT with the business strategy is dynamic and a(n) __________.
11. Why did British-Swedish company AstraZeneca undergo a major restructure from a traditional model to a loosely-coupled business model?
12. Cloud computing is for outsourcing of __________.
13. The major reasons why organizations are increasingly outsourcing include each of the following except:
14. __________ are the desired levels of performance.
15. According to a survey of business leaders by Diamond Management & Technology Consultants, 87 percent believe that IT is critical to their companies' strategic success. In addition, the survey reported that __________.
16. Why is it insufficient to develop a long-term IT strategy and not reexamine the strategy on a regular basis?
17. Business service management is an approach for linking __________ or metrics of IT to business goals to determine the impact on the business.
18. Lessons that eBay and Genpact learned from the BPO implementation include each of the following except:
19. The __________ of organizations are the things they do best and that represent their competitive strengths.
20. All of the following are tools or methodologies that managers use for IT strategic planning except:
21. __________ is the process of hiring another company to handle business activities for you.
22. Making IT investments on the basis of an immediate need or threat are sometimes necessary. What can managers expect from making investments in this way?
23. IT is difficult to manage for organizations __________. .
24. IT governance is concerned with insuring that organizational investments in IT __________.
25. What do managers use KPIs for?