ITIL Acronyms
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Avg score: 75% • Most missed: “Operational Level Agreement”
ITIL Acronyms
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25 Questions

1. Quality Assurance

2. Vital Business Function

3. Business Relationship Manager

4. Responsible Accountable Consulted Informed

5. Projected Service Outage

6. Project Management Institute

7. Commercial Off The Shelf

8. Specific - Measurable - Achievable - Relevant - Time-Bound

9. Statement of Requirements

10. IT Steering Group

11. Pattern of Business Activity

12. International Organization for Standardization

13. Configuration Item

14. Availability Management

15. Project Management Body of Knowledge

16. Continual Service Improvement

17. Application Service Provider

18. Post-Implementation Review

19. Supplier and Contract Management Information System

20. IT Service Continuity Management

21. Service Level Requirement

22. Total Cost of Ownership

23. Service Maintanence Objective

24. eSourcing Capability Model for Service Providers

25. Availability Management Information System

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