ITIL Vocab
Fast practice, instant feedback. Timer auto-submits when time’s up.
Avg score: 60% • Most missed: “Technology to keep rights sorted out.”
ITIL Vocab
Time left 00:00
25 Questions

1. Deliver value to customers and enable their business outcomes

2. Outcomes

3. Needed for process activities to continue

4. Services being proposed - developed or changed

5. Interfaces and dependencies of services and their components

6. 5 stages in the life of a service

7. Operational Services available to the business

8. Bundles of assets that deliver goods and services to business customers

9. Measurable - specific results - stakeholder - responds to specific trigger

10. Acceptable for meeting an orgs internal and external requirements

11. Associated with service and process metrics

12. Service and Component

13. Technology - service - process

14. ITIL Core - ITIL complementary guideline

15. Pre-defined steps for handling a particular type of incident.

16. Competition - compliance - commitment

17. Compliance - quality - performance and value

18. Enable use of pre-defined methods and allow automation of process workflow.

19. Improve performance of service assets and utility & warranty of services

20. Collection of components required to implement new or changed services.

21. Bundles of service assets that deliver value to business

22. Result of the end-to-end service and calculated using technology component metrics

23. Manage Identities and rights efficiently

24. Performs the detective work to get to the root cause of incidents

25. Service level needs info from other levels to be able to make agreements with customers.

⚡ Recently practiced quizzes in this topic
Live quiz activity
DSST Computing and Information Technology Exam Practice Test 2 DSST Computing and Information Technology Exam Practice Test IT Service Management Practice Test Questions ITIL4 Foundation Sample Questions and Answers ITIL Processes Knowledge Test ITIL Practice Exam 1 DSST Management Information Systems (MIS) Exam Practice Test 2 DSST Management Information Systems (MIS) Exam Practice Test 1 ITIL ITIL Practice Exam 2
 
❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

🌈  Our mission is to help improve your scores in any subject and exam withonline quizzes, practice tests, study guides, & advice for students. Since 2018.
About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know?
Privacy | Terms |
Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.