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IT For Managers 101 Practice Test: Operational Planning and Control Systems
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IT For Managers 101 Practice Test: Operational Planning and Control Systems
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25 Questions

1. At the __________ level, decisions are made to control the day-to-day activities.
2. A company’s inventory control system seeks to minimize each of the following cost categories except:
3. Effective __________ are critical to an organization’s financial performance because fraud is easy to commit and hard to detect.
4. The traveling circus Cirque du Soleil schedules and transports 20,000 performers and stage equipment and costumes, which are changing constantly. To manage HR, finance, logistics, and production scheduling applications, the company implemented __________ software, which enabled data sharing.
5. __________ is a field that deals with policies, procedures, compliance requirements, and acquiring and keeping people in organizations.
6. Marketing channel systems consist of each of the following systems except:
7. Sales volumes of products and services are largely determined by __________, which is also a major determinant of profit.
8. Bernie Madoff committed a record-setting fraud scheme for many years __________ was passed to prevent financial fraud.
9. Hewlett-Packard’s U.S. Field Services Operations (USFO) Group has developed a paperless wage review system. The Web-based system uses __________ to manage quarterly reviews of HP’s 15,000 employees.
10. First Choice Ski increased the number of Web site sales by 266%.and improved business performance after implementing __________, which enabled them to respond quickly to visitors’ clickstream behavior.
11. Data integrity with real-time systems involves __________, which means that if all steps in a transaction are not completed, then the entire transaction is cancelled.
12. __________ deals with ordering, purchasing, receiving, and shipping activities.
13. Generally speaking, why do organizations automate TPS data entry as much as possible?
14. The data requirements of operational-level units are __________ because they depend heavily on standard operating procedures.
15. Characteristics of projects that make them different from operations include each of the following except:
16. __________ is the process of identifying the financing of assets, including software, that need to be acquired or developed; and comparing alternatives.
17. Second Life has a special forum on training and learning using __________ that organizations can use for employees, partners, and customers.
18. What types of data are specifically required for decisions made at the managerial or administrative level?
19. Some of the most innovative HR developments are in the area of live online training (LOT) using __________ or other online meeting software.
20. In__________, data can be accessed directly from operational databases and all transactions are processed as soon as they occur.
21. __________ at virtual worlds and social networking sites is very popular. It is done at most major sites, such as LinkedIn, MySpace, Facebook, Craigslist, and Second Life.
22. A company’s payroll systems prepare and process the payroll data periodically, such as at the end of the work week. This type of processing is known as __________.
23. POM departments may keep __________, which is extra inventory in case of unexpected events, such as spikes in demand or delivery delays.
24. Why are the three levels of management and decision making often modeled as a pyramid? .
25. Inaccurate __________ is the number-one reason why many small businesses go bankrupt.