Helpdesk Technician Interview Questions | Practice Test / Quiz / MCQs

Home > IT Support > Quizzes > Helpdesk Technician Interview Questions

Helpdesk Technician Interview Questions

Fast practice, instant feedback. Timer auto-submits when time’s up.

Avg score: 17% • Most missed: “People Skills”

Study First Challenge a Friend Stats

Helpdesk Technician Interview Questions

Time left 00:00

25 Questions

1. There 4 different types of LAN Cables: CAT5, CAT5 e, CAT6, and CAT6 a.

What is Active Directory?One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceFirst I will repeat the question and try listen to the customer and if the customer is annoyed and is not ready to listen what you are saying, the best thing is to transfer the call to supervisor or another assistant.

2. You can see what the Default Gateway is by performing an ipconfig/all command through CMD. Default Gateway serves as a path to reach other networks... For example, in order to reach the internet outside of your business or home; you need a gateway that will open the way for you. Default Gateway in a business environment is typically a proxy server.

CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceWhat is Active Directory?One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.First I will repeat the question and try listen to the customer and if the customer is annoyed and is not ready to listen what you are saying, the best thing is to transfer the call to supervisor or another assistant.

3. Patience

What is Active Directory?One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.First I will repeat the question and try listen to the customer and if the customer is annoyed and is not ready to listen what you are saying, the best thing is to transfer the call to supervisor or another assistant.CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distance

4. In a situation where caller did not understand what you are explaining, what you would do?

5. How you will organize your work schedule?

6. Creativity and flexibility

One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.Strong help desk agents are always creative and know how to deal with customers. The agent should be able to come up with workable solutions, regardless of the complexity of the problems thrown their way. Help desk agents can meet the caller's needs in the best way by being creative. Flexibility is another must to have qualities in help desk agents. The agent should be able to interact with customers with challenging personalities and be flexible enough to meet the needs of different kinds of customers. They should be able to handle an angry customer one moment and a chatty customer the next. Successful help desk agents can be challenging to find. However, it helps to know what makes a good one when hiring. Remember that most of the above qualities can be fostered over time. You can hold a good training session to teach these skills to exiting help desk agents. A little help can lead the agents working extremely well with both the customers and organization.What is Active Directory?CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distance

7. What is the most common issue users have with exchange? How can you solve?

CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceWhat is Active Directory?It always prompts users to ask them to provide their username and password. Select the remember me optionOne of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.

8. Willingness To Learn

CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceWhat is Active Directory?One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.No Sys Admin in going to know the answer to everything - at least not right away. That's why a number of you suggested that a willingness to learn was one of the most important qualities to have. Those who feel they know everything already close themselves off to new ideas and so do not adapt as quickly as others.

9. How would you diagnose a customer's inability to print on their network printer? What are the 10 steps

What is Active Directory?Find out the Printer's name/designation,Ask if its wireless or wired - Check to see if youre even on the right network - check print queue to see if jammed/ - check for error messahes other - Check for power - Check for cabling - Check all link lights - Restart the printer - Reinstall the driver on computerCAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceOne of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.

10. Find a solution to this problem. My computer won't recognize my USB device.

11. Well-organized

One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceAgents who are working in large companies should be incredibly organized. They should be able to juggle between multiple tasks across multiple platforms for better support. Whether it is checking the knowledge-base or taking notes in help desk or updating the CRM, the help desk agent need to do all while attending the customer's needs. Staying organized will allow help desk agents to reduce errors during the process, allowing them to address customer's needs effectively while completing all the after call work effectively. To make sure that the help desk agents are well organized, companies should hire people who have track record of being organized and met all the application process deadlines.What is Active Directory?

12. What is a .PST file?

A file extension used by MS Outlook archive file. An email archived would commonly be known as a PST.What is Active Directory?One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distance

13. Do you really think that company or organization really needs a helpdesk?

The key to run company effectively is that the resources are available and operational all the time, especially if it is an IT company. Helpdesk is necessary as it makes sure that resources are available for customer and also operational reasons.CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceOne of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.What is Active Directory?

14. Techincal Knowlegde

What is Active Directory?CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceOne of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.Arguably the most important trait of any good systems administrator is a comprehensive understanding of hardware, software, and computer equipment. Strong technical knowledge helps reduce business downtime and allows them to perform their job optimally. Strong systems administrators typically have professional experience in an enterprise environment, plus numerous relevant certifications in their field. They also will hold at least a bachelor's degree in computer science or a related field. If you're hiring a new systems administrator, ask candidates questions related to their technical knowledge. This can help you make the right decision for your business.

15. Find a solution to this problem: I can't log in. Name the 4 steps

What is Active Directory?Ask them were they able to log in, whats the error message, ask what are they trying to log into, check to see if the CAPSLOCK is on,One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distance

16. Find a solution to this problem: The wireless network keeps kicking me off. What are the 7 steps

CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceFind out what theyre trying to connect to, ask is it the right network, ask where they able to get on earlier, ask what error messages are they recieving, close all applications - tell them to try a different browser, restart the modem and computerOne of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.What is Active Directory?

17. What is Blue Screen of Death (BSOD)?

18. Why should we hire you?

19. Find a solution to this problem: My computer is too slow. What are the 6 steps?

Ask how long has it been running slow, ask what are they doing at the moment, ask them is it running slow when they do a speficic task, tell them to close all applications, restart the computer, check for any maleware or virusesCAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceWhat is Active Directory?One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.

20. What is VPN?

CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceOne of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.What is Active Directory?A Virtual Private Network is commonly used as a secure way to connect from remote location to network resources in your business/company. For example; you can take your laptop to a coffee shop, start a VPN, and through it securely connect to a PC at work, or access company's emails and files.

21. Microsoft Word fails to launch;How do you troubleshoot? What are the 5 steps?

CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceOne of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.What is Active Directory?Ask to see were they able to use it before, is it opening at all, is there an error message. THen I would close it out completely through task manager, restart my computer, if that doesnt work, check for any patches or updates, then reinstall the software

22. Ask was it able to print well before, ask if the printer is wired or wireless. Check to see if theres enough ink, check to see if theres a jam, restart it, and reinstall the driver

What are some commonly used LAN Cables?What is Active Directory?One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distance

23. What is a Group Policy?

24. What is DNS?

What is Active Directory?One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceDNS stands for Domain Name System and it reroutes known host names to IP address that hosts it's service. For example; DNS for www.microsoft.com is located at 104.90.84.14, but it can change randomly. You could say that it serves as an address book for the host names, which are then translated in to numbers (ip) in order for computers to understand it. In this example it assigns and routes web address names to webhosting services.

25. How important IT skills are in help desk service and how you keep yourself updated with those skills?

What is Active Directory?CAT5 speeds are up to 100mbps, CAT5 e up to 1000mbps, CAT6 up to 1000mbps certified gigabit. and CAT6 a up to 10,000 mbps. All the speeds are based of 100meters maximum distanceTo process your work quickly computer skills are very important these days. Computers not only make your work easy but also save your time and energy. I use internet, online books and other educational resource to upgrade my IT skills.One of the must to have qualities of a help desk agent. Patience is not only important to the customers who reach out help desk when they are confused and frustrated, but is also important to the company. Your help desk agents can provide greater service with patience, where the time spent with the customer is used to understand their problems in a better way. Help desk agents should stay patient, as they have to deal with customers on a daily basis. Also, they should take time to figure out what they want, especially when the customer comes to them frustrated and stumped.

⚡ Recently practiced quizzes in this topic

Live quiz activity

Computer Hardware and Network Maintenance Practice Test: Windows Server, Linux server, Internet and Web Browser Google IT Support Professional Certification - Course 2:- The Bits And Bytes Of Networking IT Operations / IT Support Skills Test ICTSM Practice Test: Computer Networks Testout Network Pro Review IT Support Exam Review Security + Certification Exam Computer Tech Support Practice Computer Hardware and Network Maintenance Practice Test: Introduction to Computers and Hardware Assembly Google IT Support - Course 4: System Administration and IT Infrastructure Services

25 Questions

❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know?
Privacy | Terms |

Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.

25 Questions

❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know? Privacy | Terms |

Without work one finishes nothing. - Ralph Waldo Emerson© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know?
Privacy | Terms |

Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com