Mary is guided by frames of reference which include communicating with members of other cultures based on values she learned while growing up in the Midwest in the United States and having a self-concept as a weak-willed individual who is easily manipulated. According to Marco Chan, which frame of reference does she operate from?

MCQs on how to become a better communicator in these sorts of cross-cultural situations. Also on barriers to successful communication that involve cultural differences. And about your own communication style and how it can be developed to facilitate more successful intercultural encounters.