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1. upscale - high-fashion chains with exclusive designer merchandise and excellent customer service (e.g. - holt renfrew) 2. upscale department stores in which the retailers sell more modestly-priced merchandise with less customer service (e.g. - hudson's bay) 3. value-oriented stores - which caters to more price-conscious customers (e.g. - sears canada)

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1. 1. upscale - high-fashion chains with exclusive designer merchandise and excellent customer service (e.g. - holt renfrew) 2. upscale department stores in which the retailers sell more modestly-priced merchandise with less customer service (e.g. - hudson's bay) 3. value-oriented stores - which caters to more price-conscious customers (e.g. - sears canada)





 
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