In Matrix Data Analysis Chart (MDAC), numerical data is used whereas in Matrix Diagram symbols are used to indicate the existence and strength of a relationship.

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Total Quality Management Practice Test: Problem Solving Tools — practice the complete quiz, review flashcards, or try a random question.

Some TQM problem solving tools are: Control chart: A basic TQM tool that monitors and detects variances in the process. It can increase accuracy, enhance efficiency, and decrease expenses. Pareto chart: A valuable tool for TQM that can be used to identify the most important causes of problems in any process. Fishbone diagram: Also known as the Ishikawa diagram or cause and effect diagram, this tool encourages brainstorming to find the root cause of a particular issue. Histogram: A bar chart that shows the frequency of a cause of a problem occurring. The height of the bar is an indicator... Show more

In Matrix Data Analysis Chart (MDAC), numerical data is used whereas in Matrix Diagram symbols are used to indicate the existence and strength of a relationship.