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Total Quality Management Practice Test: Problem Solving Tools
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Some TQM problem solving tools are: Control chart: A basic TQM tool that monitors and detects variances in the process. It can increase accuracy, enhance efficiency, and decrease expenses. Pareto chart: A valuable tool for TQM that can be used to identify the most important causes of problems in any process. Fishbone diagram: Also known as the Ishikawa diagram or cause and effect diagram, this tool encourages brainstorming to find the root cause of a particular issue. Histogram: A bar chart that shows the frequency of a cause of a problem occurring. The height of the bar is an indicator... Show more
Total Quality Management Practice Test: Problem Solving Tools
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25 Questions

1. Which of the following is not a disadvantage of using histogram?
2. Taguchi methods aim at improving the quality of manufactured goods.
3. Matrix diagram is the starting point in building the house of quality.
4. Which of the following is not a type of matrix diagram?
5. Which of the following type of histogram looks like a normal distribution with a large peak at one end?
6. Scatter diagram is graphical component of ____________
7. Which among the following does not fit into the category of loss described by Taguchi?
8. Which of the following is not a cause of rising health problems in young children in an area after studying the cause and effect diagram?
9. Which of the following tool can be used as a risk assessment technique from activity level to system level?
10. Process deployment flow is another term for ________
11. In Matrix Data Analysis Chart (MDAC), numerical data is used whereas in Matrix Diagram symbols are used to indicate the existence and strength of a relationship.
12. Which of the following is not a use of affinity diagram?
13. Cause and effect diagram is also known as _______
14. Which of the following is not a use of control chart?
15. Which of the following type of histogram looks like a normal distribution whose some part has been removed leading to an asymmetrical shape?
16. Which of the following is not an emotional based method for increasing innovation?
17. Which of the following type of histogram represents two normal distributions with two peaks in the middle?
18. TRIZ is based on logic and data, and not based on intuition or brainstorming.
19. Which parameter represents the slope of quality loss function?
20. Which of the following type of histogram represents a normal distribution?
21. The horizontal lines above and below the centre line in control chart are known as _________ and ________ respectively.
22. Pareto analysis is also known by _______
23. The tree diagram is break down of a topic into its component elements, showing the logical and sequential links between these elements in a systematic manner.
24. The relationship diagram is a tool for finding causes to a problem.
25. Which of the following is not a cause of poor solder joints after studying the cause and effect diagram?

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