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Total Quality Management Practice Test: Problem Solving Tools
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Some TQM problem solving tools are: Control chart: A basic TQM tool that monitors and detects variances in the process. It can increase accuracy, enhance efficiency, and decrease expenses. Pareto chart: A valuable tool for TQM that can be used to identify the most important causes of problems in any process. Fishbone diagram: Also known as the Ishikawa diagram or cause and effect diagram, this tool encourages brainstorming to find the root cause of a particular issue. Histogram: A bar chart that shows the frequency of a cause of a problem occurring. The height of the bar is an indicator... Show more
Total Quality Management Practice Test: Problem Solving Tools
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25 Questions

1. Which of the following is not a disadvantage of using histogram?
2. Control chart for characteristics is used for quantifiable data.
3. The seven basic quality tools focus on the __________ aspect and the new seven management tools focus on the ______ aspect.
4. Which of the following is not a cause of poor marks of class 12 students in board exams after studying the cause and effect diagram?
5. Which of the following type of histogram represents a normal distribution?
6. Which of the following is also known as KJ diagram?
7. _____ matrix diagram is used to relate three groups of items all together simultaneously in 3-D.
8. The relationship diagram is a tool for finding causes to a problem.
9. If the specifications of a product are 10±3 for a particular quality characteristic and the average repair cost is ₹200, what is the value of the quality loss coefficient?
10. _____ matrix diagram is used to relate four group of items; each group is related to two others in a circular fashion.
11. Traditional approach focuses on specification limits and Taguchi’s approach focuses on target value.
12. Process deployment flow is another term for ________
13. Who developed the concept of ‘TRIZ’?
14. Cause and effect diagram can be used in research, manufacturing, marketing, office operations, and services.
15. Which of the following is incorrect with respect to TRIZ?
16. Cause and effect diagram can be used to educate and train personnel in decision-making and corrective-action activities.
17. CPM is the abbreviation for ________
18. _______ matrix diagram is used to relate two groups of items to each other (or one group to itself).
19. According to TRIZ, one has to find the solution for the existing problem from the existing set of solutions.
20. Which parameter represents the slope of quality loss function?
21. The type of check sheet which identifies where defects occur in a product is called _______
22. Pareto diagram is named after ________
23. In Matrix Data Analysis Chart (MDAC), numerical data is used whereas in Matrix Diagram symbols are used to indicate the existence and strength of a relationship.
24. If a sample drawn from the process lies outside the upper control limit and lower control limit, it means the __________
25. If a sample drawn from the process lies inside the upper control limit and lower control limit, it means the ___________

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