Service Management
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Service Management
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25 Questions

1. Which of the following characteristics/situations qualifies a patient for benefits under a long term care insurance contract?
2. Which of the following is not a tangible dominant?
3. A person injured in a motor vehicle accident will have health care expenses paid by:
4. The primary cost of producing a service is
5. The unique service characteristic that reflects the interconnection between the service firm and its customer is called:
6. What does GDP stand for?
7. Full form of KPO
8. Which of the following fields would be least likely to be described as intangibledominant?
9. Diversification is one way in which insurance companies can protect themselves against:
10. A corporation in the U.S. estimates and pays it taxes __________.
11. Select name of the country having maximum percent of GDP attributed to services
12. Microsoft is an example of a:
13. A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as…………..
14. A 'pay as you go' pension system is unsuitable for a private firm because:
15. According to definitions of the tourist, what is the maximum allowable length of stay in a destination ?
16. Moral hazard for insurance companies can result in:
17. Which is the largest outsourcing country in the world ?
18. Outsourcing on the American continents is supported by ________, in that there are provision with reference to workers from low-labor cost countries.
19. Tourism is a major creator of jobs in the world. Approximately what percentage of global employment is represented by tourism?
20. 'Reinsurance' refers to the practice by insurance companies of:
21. In finance we refer to the market for relatively long-term financial instruments as the __________ market.
22. What is domestic tourism?
23. In which year banks were nationalized in India?
24. Outsourcing technically means:
25. Which bank is known as bankers bank in India ?

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