Service Marketing
Fast practice, instant feedback. Timer auto-submits when time’s up.
Avg score: 35% • Most missed: “The services a customer expects are called ………………..services package?”
Service Marketing
Time left 00:00
15 Questions

1. Distinct characteristics of services is ……………… ?
2. ……………….. is defined as the caring, individualised attention that the firm provides its customers .
3. Intangibility, perishability, inseparability, and variability are the characteristics of :
4. ……………… is the physical surroundings or the physical facility where the service is produced, delivered and consumed.
5. Services cannot be stored. This describes the ………….. characteristic of services?
6. All of the following are examples of service except;
7. Which of the following is not a element of people?
8. Which of the following is not generally accepted as being part of the extended marketing mix for services?
9. In the service system, customers may specify their needs and expectations to the service provider, such expectations are called ……………..?
10. ……………… describes the employees skills in serving the client.
11. A ……………. Is a form of product that consist of activities, benefits, or satisfaction offered for sale that are essentially intangible and do not result in the ownership of anything?
12. ……………… are the only service distributors which do not require direct human interactions?
13. Which of the following is not an element of physical evidence?
14. Added features to an offering are called ……………….. service features?
15. The services a customer expects are called ………………..services package?

⚡ Recently practiced quizzes in this topic
Live quiz activity
Services Marketing Supply Chain Management Test Management Training and Development Financial Management Test Business Information Systems Retail Management Test Working Capital Management Entrepreneurship And Project Management Services Marketing Practice Test 2 E-Marketing
 
❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

🌈  Our mission is to help improve your scores in any subject and exam withonline quizzes, practice tests, study guides, & advice for students. Since 2018.
About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know?
Privacy | Terms |
Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.