“As a customer service agent at a retail store, Bobby needs to be able to refund customers for items that they are returning. Refunds need to be issued in the same method in which the item was paid. For example, if the customer paid for the item by credit card, Bobby needs to be able to issue a credit against the same credit card.” This is an example of which technique?

BABOK is a guide to the techniques and vocabulary for the practice of business analysis. The BABOK Guide v3 define five perspectives that nowadays reflect the most common views of Business Analysis: Agile, Business Intelligence (BI), Information Technology (IT), Business Architecture (BA), Business Process Management (BPM).

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