Becky the BA is working on a very challenging project for a government department. There has been a directive from the executive level to overhaul a social benefits program that the department offers to the public. Larry, a long-time employee is resistant to the change and has decided not to show up at Becky’s meetings. Curly, a recently university grad is a new employee and he has lots of idea on how the program can be re-engineered. But his ideas may have negative impacts on other programs that the department delivers. Moe is a middle-level manager in the policy area of the department and he is very risk-adverse to change. Becky tries her best to communicate the common goals that the program overhaul are meant to achieve. She tries to get creative to get Larry, Curly and Moe to provide their input on the requirements. Having observed that each stakeholder has his unique characteristics and his own view of the project, Becky also makes note of which communication techniques worked or didn’t work with each of them. She is putting in a lot of effort to get all three stakeholders to work toward the common goals to be achieved by overhauling the program. Which BA task is Becky performing?

BABOK is a guide to the techniques and vocabulary for the practice of business analysis. The BABOK Guide v3 define five perspectives that nowadays reflect the most common views of Business Analysis: Agile, Business Intelligence (BI), Information Technology (IT), Business Architecture (BA), Business Process Management (BPM).

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