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Contemporary Club Management Training and Professional Development in Clubs

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Contemporary Club Management Training and Professional Development in Clubs

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1. Adragogy

the study of adult learning1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.a professional certification designation from the club managers association of america that recognizes significant and long- term contributions of managers to their clubs - the club industry - and their communitiesan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught

2. Approaches to socialization

1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.the study of adult learninga professional certification designation from the club managers association of america that recognizes significant and long- term contributions of managers to their clubs - the club industry - and their communitiesan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught

3. Trial performance

1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.an activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughta professional certification designation from the club managers association of america that recognizes significant and long- term contributions of managers to their clubs - the club industry - and their communitiesthe study of adult learning

4. Master club manager (mcm)

5. Four- step training method

an activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught1) prepare to train 2) conduct the training 3) coach trial performances 4) follow through1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.the study of adult learning

6. Needs assessment

the study of adult learningan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughta systematic process for determining gaps between ideal and actual performance. The process involves collecting data to determine where the club's gaps exist1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.

7. Types of training

the study of adult learning1) one- on- one training 2) group training 3) on- the- job training 4)off- the- job trainingan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.

8. Mentoring

a learning and professional development process in which an experienced employee - the mentor - socializes another employee - the learner or protégéthe study of adult learning1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.an activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught

9. Talent management

aligning human capital and business strategies to support the club's organizational and financial goalsthe study of adult learningan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.

10. Trainers have developed several techniques for zeroing in on problems and needs - some of which include the following:

1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.an activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughtthe study of adult learning- training needs survey - observation - employee surveys - member or guest comments - employee meetings - inspections

11. Lifelong learning

the study of adult learningthe process of continuing to develop knowledge and skills after formal education is finished - as people pursue knowledge either for personal or professional reasons throughout their lives. The lifelong learning concept can be applied to an individual or an organization - such as a club1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.an activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught

12. Socialization

the study of adult learningis longer than orientation and a less structured process. Socialization to the club involves the employee learning the culture of the club and includes the growing understanding of club values - norms - and behaviors that are consistent with success at the cluban activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.

13. Online learning

the study of adult learningweb- based training that is highly flexible (it can be accessed from different locations at varying times) and can be paced for individual learning needs. Also referred to as e- learning1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.an activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught

14. Job breakdown

1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.a document that states how to perform each task required by a positionan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughtthe study of adult learning

15. Positive feedback

1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.the study of adult learningan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughtcommunication provided by a trainer or manager to trainees that indicates their performance is good; praise and recognition is offered on what they are doing correctly

16. Task list

1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.an activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughtthe study of adult learninga document listing what tasks an employee in a certain position must perform

17. Wifm

an activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughtan acronym for the question - "what's in it for me?" Wifm is a very effective training technique with adults - as it addresses their unspoken question - "what's in it [the training] for me?"the study of adult learning1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.

18. Job description

1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.the study of adult learningan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughta document that delineates a summary of the job position - lists job tasks - outlines the knowledge/skills necessary to perform the job - specifics working conditions - identifies which tasks are essential and which are the secondary or marginal importance - and identifies prerequisites for the position - such as education - prior work experience - certifications/certificates - and which qualifications are preferred but not required

19. Training objective

a statement that clearly defines what a trine should now or be able to do after he/she has completed that specific training. The results from the needs assessment will help identify what should be included in the training objectivethe study of adult learningan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.

20. Needs assessments will:

- identify performance problems - determine whether training will fix the problem - better define the causes of the problem - determine training topics - help a club design training that meet its needs - provide a benchmark for performance - allow managers and supervisors to have input in training development1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.the study of adult learningan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught

21. A job description can be used in:

1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.1) preparing for training 2) orienting and training a new employee so that he/she understands the basic responsibilities of the position 3) evaluating the employee's performance on the joban activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughtthe study of adult learning

22. Corrective feedback

an activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughtcommunication provided by a trainer or manager to trainees indicating their performance is in need of improvementthe study of adult learning1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.

23. Orientation

the study of adult learningan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taught1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.typically thought of as a type of training program encompassing one or several days

24. Certified club manager (ccm)

the study of adult learning1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.an activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughta professional certification designation from the club managers association of america. Considered a prestigious accomplishment - this certification is based on ten operational competencies identified as most important to the day- to- day success of a club manager

25. Outsourcing

1) formal or informal: formal newcomers are segregated from other employees. Informal - newcomers are included with current employees. 2) individual or collective: newcomers either go through socialization alone or with other newcomers. 3) sequential or nonsequential: newcomers either go through identifiable different stages of socialization or one single - transitional stage. 4) fixed or variable: fixed strategies are tied to a set timetable; variable strategies are not 5 )tournament or contest: tournamet strategies - newcomers win to move onto the next socialization stage. In contests - newcomers are given multiple opportunities to succeed. 6) serial or disjunctive: serial involve current members teaching newcomers to "act as we act". Disjunctive allow for new behaviors. 7) investiture or divestiture: with investiture - newcomers are given information. With divestiture - old habits are taken away.turning to external resources for services previously provided internally; for example - some training programs outsourced to training companies - educational institutions - or government resources instead of being designed and delivered by club staff membersan activity of the trainee during training - during which he or she attempts to execute or show the new skill/knowledge/attitude being taughtthe study of adult learning

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