Key Notes on Hotel Housekeeping

Types Of Housekeeping
domestic Housekeeping - house
institutional Housekeeping - hotel, motel, mall
structures Housekeeping - company

Housekeeping
room section
public area
pest control
line and laundry section
property section area

Areas Of Housekeeping
function rooms
board rooms
business rooms
hallways
elevator
pantry - storage

Housekeepers Profile
physical attribute - physically fit to perform
proper grooming and hygiene
education background
personal characteristics
professionalism
interpersonal skills - self to others
intrapersonal skills - self

Hotel House Rules
entry guests room - knock 2x & announce
cleaning
gift and tipping
lost and found

Handling Approach (LAST)
Listen
Apologies
Solve
Thanks

Cleaning Method
air
dry surface
wet surface
washing

Method For Washing (WSRED)
Wetting
Sudsing
Rinsing
Extracting
Drying

VNR
Vacant And Ready

VND
Vacant And Dirt

OCC
occupied

DND  
Do Not Disturb

OOO
Out Of Order

OOS
Out Of Service

NS
No Show