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Hospitality Management
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Hospitality Management
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25 Questions

1. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes

2. The path a product takes without the help of any intermediaries between the producer and consumer

3. A resort property in a specefic location with a concentration of recources or facilities

4. Document that job seekers fill out to help employers screen applicants.

5. Using the authority of position power to order the desired behavior

6. The position of an employee at the beggening level of a particular career

7. The area in a lodging facility where support services take place which guests usually do not view

8. The main product that the customer is buying

9. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place

10. Expert - Referent

11. Referring to others with greater position power and authority who support the desired behavior.

12. The increasing integration of the world economy

13. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action

14. Influencing behavior by presenting facts and appealing to logic.

15. Advertising with a goal of developing goodwill or a positive image

16. The path a product takes using intermediaries between the producer and consumer

17. The type of selling whereby one buisness sells goods or services to another buisness

18. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.

19. Personal characteristics admired by others

20. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry

21. Any advertising message sent directly to prospective customers via the mail

22. A program in which an airline offers free travel - upgrades - and discounts to program members

23. The final stop of a journey - or the goal for travelers

24. An authorization stating that one has fulfilled the requirements for practicing in a feild or career

25. Specialized knowledge or skill

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