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Hotel management final review
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Hotel management final review
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25 Questions

1. Most _______ resorts own their own hotel or are owned by a hotel

2. It is important to record all accidents because...

3. _______________ are handled in house from one department to another (room comps - f&b comps)

4. Banquet maitre'd

5. The ___________ along with local authorities - should develop an emergency plan tailored to the hotel

6. Accident investigator should keep several points in mind...

7. Child labor laws

8. Irca

9. ________________________ and _______________ is historical in nature and requires a thorough knowledge of the demographic of guests

10. Less than one third of one percent of lodgings receives_____________

11. _______________________ is in charge of the purchase - storage - prep - and service of food in a safe and sanitary manner

12. A vacation owner is required to pay an annual __________

13. Staff must escort guest to a particular service area instead of simply giving directions in a _____ diamond hotel

14. The second most common guest room injuries are...

15. The job of the loss and prevention committee is to...

16. A quality based approach locates control at the _____________ levels of the hotel

17. __________ are an unforeseen event or circumstance. They can result in injury - stop work flow - and have economic impact

18. Closed to arrivals results in a _____________

19. Valet is _____ in a 5 diamond hotel

20. Line manager

21. Three factors which contribute to the improvement of hotel food... 1. Profit expectations from all areas of the hotel 2. Elevated training for young chefs 3. Increased expectations of consumer

22. Labor unions...

23. Cobra

24. Since the ___________________________ - over 300 native american casinos have opened

25. Gm's must develop policies and programs for __________________ in order to further employee ______________________

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