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Hotel Operation - Front Office Accounting Basics
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Hotel Operation - Front Office Accounting Basics
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25 Questions

1. Lock-out

2. Employees with charge privileges.

3. How will a front guest person match the guests needs by using room status reports

4. Non-automated/semi-automated system

5. Stayover

6. The physical locations at which goods or services are purchased.

7. A record of transactions during an event where the resulting balance is paid directly by the group. May include room - tax - incidentals - food and beverage - audiovisual equipment - decor - etc. Also called master bill.

8. Cash - Credit - Traveler's cheques - Money orders - Debit - Gift certificates

9. Late charge

10. A summary grouping of accounts.

11. However no rooms are available hotel will "walk the guest"

12. Guest folio

13. House account

14. A wedding party (individuals guests must pay for their own room) for a wedding party a block of rooms are blocked tentatively front desk will require a downpayment - deposit and a rooming list

15. All three meals

16. All meals an d drinks are available for guests

17. When is it acceptable to refuse a guest accommodations?

18. - registered guests - advanced deposits from future guests

19. More than one person or room.

20. Front office usually has specific steps for processing credit and debit cards however one must be very diplomatic might offend if credit card is declined

21. 1. never announce the room number (security reasons) 2. provide directions to room on a map 3. describe hotel features 4. key codes 5. keyless entry systems 6. bell service options

22. Check-out

23. Credits

24. Registration card

25. Hotel obligations

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